Legal

Privacy Policy.

What we collect when you contact us or browse this website, and how it's used.

1. Information We Collect

When you contact us via WhatsApp, phone, email, or the contact form on this website, we collect the information you choose to share — typically your name, phone number, vehicle details, and the nature of your enquiry.

We do not require account creation or payment details to be entered on this website. Payment for services is arranged directly, in person or by phone/WhatsApp.

2. Cookies & Analytics

This website uses cookies and similar technologies to understand how visitors use our site and to improve our services. We use Microsoft Clarity and Google Tag Manager to analyse site usage (such as pages visited and general navigation patterns), and the Meta (Facebook/Instagram) Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site.

These tools may set cookies or use similar identifiers in your browser. You can disable cookies in your browser settings at any time, though some parts of the site may not function as intended without them.

3. How We Use Your Information

We use the information you provide to respond to enquiries, prepare quotes, schedule and deliver services, and — where you have engaged with our ads — to measure and improve our marketing. We do not sell your personal information to third parties.

4. Third-Party Services

Enquiries sent via our WhatsApp links are handled through WhatsApp (Meta Platforms, Inc.), subject to WhatsApp's own privacy policy. Analytics and advertising data may be processed by Microsoft (Clarity), Google (Tag Manager), and Meta (Pixel) in accordance with their respective privacy policies.

5. Data Retention

We retain customer contact and service records for as long as reasonably necessary to provide our services, meet warranty obligations, and comply with our legal and accounting obligations under UAE law.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests in line with the UAE's Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

7. Data Security

We take reasonable technical and organisational measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal or operational reasons. The date at the bottom of this page reflects the most recent update.

To make a data request or ask a question about this policy, contact us at contact@dd-uae.com or call +971 50 612 0774.

Last updated: August 2026.